Medical Office Assistant - Reception & Recall

Medical Office Assistant – Reception & Recall

White Rock Optometry | White Rock, BC

Are you an experienced Medical Office Assistant who loves connecting with patients and keeping a busy clinic organized? White Rock Optometry is looking for a Medical Office Assistant with a focus on Reception & Patient Recall to join our growing team.

This is a great opportunity for someone who is personable, organized, and confident communicating with patients throughout the day. You'll play an important role in keeping our schedules full, reconnecting with patients who are due for care, and creating a welcoming experience from the moment they contact our clinic.

About the Clinic

White Rock Optometry is a long-standing, community-focused practice that has been serving patients since 1982. With more than 30 team members and multiple doctors, we are a busy and diverse clinic committed to exceptional eye care, patient education, and outstanding service.

Our team has a supportive, family-like culture where employees are encouraged to learn, grow, and contribute to the success of the practice.

What You'll Do

• Manage patient recall, contacting patients who are due for appointments and helping them return to the clinic for continued care.
• Answer incoming calls and assist patients with questions and appointment requests.
• Schedule, confirm, reschedule, and coordinate patient appointments.
• Welcome patients and provide a warm, professional first impression.
• Manage patient check-in and check-out.
• Maintain and update accurate patient information and electronic records.
• Help manage patient flow throughout the clinic.
• Process insurance claims, invoices, and patient payments.
• Assist with general reception and administrative responsibilities.
• Communicate professionally with patients by phone, email, and in person.
• Work collaboratively with doctors and team members to keep daily clinic operations running smoothly.
• Provide exceptional service in a busy, high-volume environment.

Who You Are

We're looking for someone who:

• Has 1–2 years of Medical Office Assistant experience.
• Is confident and comfortable speaking with patients throughout the day.
• Has excellent customer service and communication skills.
• Is warm, friendly, professional, and approachable.
• Is highly organized with strong attention to detail.
• Can confidently multitask and prioritize in a busy clinic.
• Is comfortable working with a diverse patient population, including older adults.
• Is dependable, positive, and team-oriented.
• Is comfortable using technology and learning new systems.
• Experience with VisualEyes EMR is considered an asset.
• Proficiency with Microsoft Office and Google Workspace is an asset.

Schedule

• Full-time hours.
• Monday–Wednesday evening availability until 7:00 PM required.
• Saturday availability required.
• Flexibility with Thursday/Friday days off.

Compensation & Perks

• $19.00–$24.00 per hour, based on experience.
• Vision benefits after 3 months.
• Health Spending Account (HSA).
• Ongoing training and development.
• Supportive and inclusive team environment.
• Opportunity to grow within a large, established optometry practice.

Join Our Team

If you're a strong communicator who enjoys building relationships with patients and takes pride in keeping a busy clinic organized, we'd love to hear from you.

Apply today and become part of the White Rock Optometry team!