Receptionist/Administrative Assistant

Claresholm Eye Care is looking for a friendly, professional team member who can help us create a memorable patient experience. We value building relationships with our patients to meet all their eye care needs and supporting the local community.

Job Summary:

We are looking for a motivated Receptionist/Administrative Assistant to be the first point of contact for our patients. In this role, you'll handle front desk duties, administrative tasks, and assist with clinic operations to ensure a smooth experience for everyone. If you thrive in a fast-paced healthcare setting and enjoy helping people, this could be the perfect fit!

Key Responsibilities:

• Greet patients warmly upon arrival, check them in, and manage appointment scheduling using our electronic health records (EHR) system.
• Answer phone calls, respond to inquiries, and handle patient communications via Phone, email or text.
• Verify insurance information, process payments, and manage billing inquiries.
• Maintain patient records, ensuring accuracy and compliance with Privacy regulations.
• Assist with inventory management for office supplies and optical products
• Coordinate with optometrists and technicians to prepare exam rooms and manage patient flow.
• Perform general administrative tasks such as filing, data entry, and preparing reports.
• Support marketing efforts, like updating social media or sending appointment reminders.
• cross train in other areas of the clinic including optical sales, measurements, contact lens trainings

Qualifications

• High school diploma or equivalent; associate's degree in administration or related field preferred.
• 1-2 years of experience in a receptionist or administrative role, ideally in a healthcare or medical office setting.
• Excellent communication and customer service skills with a friendly, professional demeanor.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with EHR software (Visual Eyes).
• Strong organizational skills with the ability to multitask and prioritize in a busy environment.
• Knowledge of medical terminology, insurance processes, or optometry is a plus.
• Ability to maintain confidentiality and handle sensitive information.

What We Offer

• Competitive hourly wage with opportunities for performance-based raises.
• HSA
• Employee discounts on eye care services and products.
• A supportive team environment with ongoing training and professional development.
• Monday-Friday schedule (no evenings or weekends)

If you're enthusiastic about eye care and ready to contribute to a positive patient experience, we'd love to hear from you! To apply, please send your resume and a brief cover letter to [email protected] with the subject line "Receptionist/Administrative Assistant Application." We are an equal opportunity employer and encourage applications from diverse candidates. Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted.

Note: We do not accept applications from individuals living outside of Canada.