Front Desk/Optical Care Associate
About Us
Doctors Eyecare Grande Prairie is a family-focused, locally owned optometry clinic passionate about providing extraordinary eyecare to our community. Led by Dr. Shonah Finlay, we pride ourselves on delivering comprehensive eye health exams with a personal, attentive approach.
Our mission is to create a welcoming and caring environment for every patient through advanced diagnostic technology, patient education, and modern, high-quality eyewear. As an independent clinic, we are able to spend more time with each patient—ensuring they feel truly cared for and leave with a new look on life.
Position Summary
We are seeking a Front Desk / Optical Care Associate to join our team. This role is ideal for a professional, emotionally intelligent, and detail-oriented individual who is interested in building long-term growth and longevity within a healthcare setting.
The ideal candidate has a happy, caring demeanor, communicates with warmth and confidence, and remains naturally composed under pressure. This role requires someone who values contributing to an environment where precision and compassion must coexist.
Key Responsibilities
- Warmly greet patients and guide them throughout their visit
- Conduct preliminary eye tests (including intraocular pressure testing, wide-angle retinal scans, and other pre-testing procedures)
- Collect and document patient health information in person and over the phone
- Conduct professional and courteous phone conversations
- Schedule appointments and manage the clinic’s daily calendar
- Process billing for patients, insurance companies, and Alberta Health Care
- Maintain smooth patient flow through pre-testing and exam areas
- Participate in ongoing personal and team development training
- Deliver exceptional customer service and patient care
What You Bring
- Professional demeanor with high emotional intelligence and interpersonal awareness
- Exceptional verbal communication skills and confident phone etiquette
- Active listening skills, empathy, and a genuine desire to help others
- Ability to adapt to a wide range of patient personalities
- Calm, composed, and patient under pressure
- Strong organizational skills and attention to detail
- Reliability and a strong sense of responsibility in a clinical environment
- Ability to collaborate in a team-oriented, family-focused workplace
- Interest in building a long-term career within a healthcare setting
Why Join Us?
- Supportive, family-oriented clinic culture
- Opportunities for ongoing training and career development
- Work with advanced eyecare technology
- Be part of a team that values compassion, connection, and quality care
- Join a clinic that truly prioritizes patient relationships and community connection
How to Apply
If you are passionate about patient care and excited to join a locally owned clinic that values excellence and compassion, we would love to hear from you.
We prefer in-person resume drop-offs, though email submissions are also welcome.
Please submit your resume and a brief cover letter outlining your interest in the position to:
[email protected]
We look forward to welcoming a new member to our dedicated team at Doctors Eyecare Grande Prairie.
