Front Desk

About the Role

We are looking for a friendly, organized, and patient-focused Front Desk / Optometric Assistant to join our growing team. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and has a passion for delivering exceptional patient care.

As the first point of contact for our patients, you will play a key role in creating a welcoming experience while supporting the clinical team with pre-testing, administrative tasks, and day-to-day clinic operations.

Responsibilities

• Greet patients and provide a warm, professional experience from arrival to departure
• Schedule appointments, manage patient communications, and answer incoming phone calls
• Collect and update patient information and maintain accurate electronic medical records (EMR)
• Perform preliminary testing and patient assessments as required
• Assist optometrists with patient flow and examination preparation
• Educate patients on eye health, treatment plans, eyewear options, and contact lenses
• Support optical sales by assisting patients with frame selection and product recommendations
• Process payments, insurance claims, and direct billing where applicable
• Maintain a clean, organized, and efficient clinic environment
• Collaborate with team members to ensure a seamless patient experience
  

Who you are

• Someone with strong communication and interpersonal skills
• Ability to multitask and prioritize effectively in a busy environment
• Detail-oriented with excellent organizational skills
• Comfortable learning new technology and electronic medical record systems
• Positive attitude and willingness to work as part of a team
• Knowledge of optical products, contact lenses, or pre-testing equipment is an asset but not required
  
  

What We Offer

• Competitive compensation
• Extended health benefits
• Vision care benefits
• On-site parking
• Supportive and collaborative team environment
• Opportunities for ongoing training and professional growth
• The opportunity to make a meaningful impact on patients' eye health and overall

experience

Schedule

• Monday & Tuesday: 9:00 AM – 5:00 PM
• Wednesday & Thursday: 9:00 AM – 6:00 PM
• Friday: 9:00 AM – 2:00 PM
• Saturday: occasionally 10:00 AM – 1:00 PM

Compensation:

• $19.00 – $22.00

If you are passionate about patient care and enjoy working in a fast-paced, team-oriented environment, we would love to hear from you!