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  • Optical Customer Service Representative

    Plastic Plus
    Jun 10, 2019

    We are looking for a highly motivated and organized individual to fill the position of Optical Customer Service Representative
    Primary Responsibilities:
    • Assist customers regarding technical questions, job orders, tracking and Rx information
    • Taking Rx orders, providing information about products
    • Connecting customers to necessary departments regarding jobs
    • Monitor the progress of jobs via lab management system and provide up-to-date information as required
    • Issue redos/changes to Rx based on doctors/lab requests
    • Experience in an customer service environment
    • Experience in optical dispensing or a lab setting required
    • Ability to learn new processes and product information quickly to provide when required to customers
    • Abile to work in a fast-paced environment in both a team and self directed atmosphere.
    • Excellent communications skills both written and verbal
    • High proficiency in English
    Please send resume to [email protected].