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  • Regulatory Standards Director

    Alberta College and Association of Opticians
    Feb 26, 2018

    Health Professions Act.  We are looking to fill the position of Regulatory Standards Director.  This is a maternity leave term position with the possibility of extension.

    Salary:                                  $28-30 per/hr (depending on experience)
    Start Date:                          April 2, 2018
    Days:                                     3-5 4 days per week (negotiable)
    Accountable to:                Executive Director/Registrar
    Areas of responsibility will include:


    • Act as complaints director for the ACAO
    • Provide practice advice to Registered Opticians and Registered Contact Lens Practitioners
    • Assist with Government Relations and Change Project
    As outlined under the Health Professions Act. The Regulatory Standards Director must act upon complaints received from the public, other Opticians and health professionals, this includes:
    • Receiving and act upon complaints received from the consumers, other Health Professions, competence committee, registration committee and the Registrar;
    • Understanding the policies and systems established and record these accurately and consistently;
    • Developing a problem-solving approach to the handling of complaints;
    • Upon receiving a complaint to ensure the complaint is dealt with in a professional and timely manner and following the procedures outlined in the legislation;
    • Keeping a complete and accurate record of all complaints received and the outcomes;
    • Reporting to the Registrar and Council on the complaints received and the outcomes;
    • Attending training and or other meetings required of the complaints director position;
    • Producing quarterly and annual reports to the Registrar, Council, membership and Ministry as required.
    Practice Advice 
    The Regulatory Standards Director will provide practice advice and information on legislation such as the Health Professions Act, Optician Regulations and Standards of Practice to ensure compliance by members.  This includes:
    • Receive questions in the office from the public relating to eyeglasses and contact lenses
    • Receive questions from fellow opticians on the nuances of legislation as it applies to their practice;
    • Produce materials that will assist the member in complying with legislation;
    • Write newsletter articles outlining some of the areas;
    • Develop continuing competency courses as required.
    Government Relations and Change Project
    The Regulatory Standards Director will work closely with the Registrar/Executive Director by supporting the Registrar/Executive Director in implementing the Change Project by:
    ·         Communicating with government on the proposed scope of practice increase, educational requirements for members and possible changes to entry to practice requirements;
    ·         Maintaining and expanding upon existing relationships with regulators, associations, educators and various stakeholders;
    ·         Working with PR firm as agreed upon with Opticians Council of Canada for implementation of increase in scope of practice and related communications to members, stakeholders and the public;
    ·         Making revisions to Standards of Practice and Regulations related to the increase in scope of practice;
    ·         Exploring options for education and training to address practice skills;
    ·         Performing other duties as determined by the Registrar from time to time.
    • Registered Contact Lens Practitioner
    • Excellent written and verbal skills
    • Excellent time management skills/ ability to prioritize and meet deadlines
    • Computer savvy
    • Ability to travel
    • Team player
    Interested individuals can submit their resumes and cover letters to Maureen Hussey, Registrar/Executive Director via Email to: [email protected]  Please note that all applications will be considered confidential.
    Application deadline is March 16, 2018